Effective Date: 25/09/2024

Welcome to Pawfacts.co. By using our website and services, you agree to the following terms and conditions. Please read them carefully before making a purchase. If you do not agree to these terms, please refrain from using our website.

1. Introduction

Pawfacts.co operates as an online store for pet accessories, including pet food, toys, and other related products. These terms apply to all users of the site, including visitors and customers.

2. Contact Information

For inquiries, assistance, or complaints, please contact us at:

• Email: support@pawfacts.co
• Customer Support Hours: Monday to Friday, 9 AM – 5 PM (UK time)

3. Eligibility to Purchase

By placing an order on Pawfacts.co, you confirm that:

• You are at least 18 years old.
• You are legally capable of entering into binding contracts.
• You agree to provide accurate and complete payment and shipping information.

4. Product Availability and Accuracy

• All products are subject to availability. We reserve the right to limit the quantities of any products or discontinue products without notice.
• While we strive to ensure that all product descriptions and images on our website are accurate, we do not guarantee the accuracy or completeness of the information.

5. Order Process

• After placing an order, you will receive a confirmation email acknowledging receipt of your order. This does not constitute acceptance of your order.
• We reserve the right to cancel an order at any time, including if the product is unavailable, if there are errors in pricing, or for any other reason. If your order is canceled, you will be notified via email, and a full refund will be provided.

6. Ownership and Risk

• Ownership of the products transfers to you once we have received full payment. The risk of loss or damage to the products passes to you when the items are delivered to your address.

7. User Conduct

By using our website, you agree to:

• Not use our website for any illegal purposes.
• Not interfere with the security or proper functioning of the website.
• Not engage in fraudulent or harmful activities while using our services.

8. Liability

• We are not responsible for any damages or loss caused by your use of our website or products, except where UK law mandates liability.
• We do not guarantee that our website will operate without interruptions or errors. We are not liable for any damages resulting from website unavailability.

9. Third-Party Links

Pawfacts.co may include links to third-party websites. We are not responsible for the content or practices of any third-party websites and do not endorse or assume liability for the actions or products of those websites.

10. Intellectual Property

• All content on this website, including but not limited to text, images, logos, and graphics, is the property of Pawfacts.co or its licensors.
• You may not use any content from this site for commercial purposes without written permission from Pawfacts.co.

11. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes related to these terms will be subject to the exclusive jurisdiction of the courts of the UK.

12. Changes to Terms

We reserve the right to amend these Terms and Conditions at any time. Any updates will be posted on this page, and your continued use of Pawfacts.co constitutes acceptance of the revised terms.